Refund policy

Returns

We offer a 30-day return window: if fewer than 30 days have passed since your order was delivered, you can request a return.

To qualify, the item must be unused, in its original condition and original packaging, with all parts included (snake head, magnetic bites, remote, USB cable and number stickers). You'll also need your receipt or another proof of purchase.

To start a return, email us at support@snakegame.toys. Please don't ship anything back before you've heard from us — if your return is approved, we'll reply with instructions and the return address. Packages sent back without an approved return request can't be accepted.

You can reach us with any return question at support@snakegame.toys — we reply within 24 hours, Mon–Sat.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If an item is defective or damaged, or you received the wrong item, contact us right away so we can sort it out and make it right.

Exchanges

The quickest route to the item you actually want: request a return for the one you have, and once it's approved, place a separate order for the new one.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you additionally have the right to cancel or return it within 14 days of delivery, for any reason and without justification. The same condition requirements apply: unused, in its original condition and packaging, with proof of purchase.

Refunds

Once your return arrives, we'll inspect it and email you to confirm whether the refund is approved. Approved refunds are issued automatically to your original payment method within 10 business days. Keep in mind your bank or card issuer may need additional time to post the refund on their side. If more than 15 business days have passed since your refund was approved, contact us at support@snakegame.toys.

90-day chomp warranty

Separate from returns: if your snake's chomp mechanism stops working within 90 days of purchase, email us your order number at support@snakegame.toys and we'll replace the snake.